Shipping policy

At My ZOO Box, we aim to keep shipping simple and reliable.

Subscription Box Shipping

Subscription boxes typically ship during the first two weeks of each month. Because these boxes are prepared in batches, shipping dates may vary slightly from month to month.

Shop Orders

For shop orders, we do our best to process and ship in-stock items within 5 business days.

Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information. You may also be able to check your order status through your customer account.

Delivery Estimates

Shipping and delivery timelines are estimates only and may be affected by carrier delays, weather, holidays, or other factors outside our control.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. My ZOO Box is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer. If an order must be reshipped due to an incorrect or incomplete address, the customer is responsible for the reshipping cost.

Lost or Stolen Packages

Once a package has been handed off to the carrier, delivery is outside of our direct control. If your tracking shows your package was delivered but you cannot locate it, please first contact the shipping carrier.

If you still need help, contact us at support@myzoobox.com and we’ll do our best to assist.

Thank you for letting My ZOO Box be part of your family’s wild learning adventures.